Shipping Policy

Please note the below are estimated time only you could receive your order a lot sooner.

It will take 10-15 business days for our specialists to handcraft and package your order (Our products are fully custom, handmade, and made to order so please be patient, our specialists are working very hard to handcraft and package your order). After confirmation (we do not process or ship orders on Saturday or Sunday), regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.

Once Tracking is provided it will go live in a few days for you to track.

*All of our products are made to order, and we are currently experiencing a high volume of orders, so you may experience a delay in shipping times. Your patience and understanding means the world to us! If you have any questions please feel free to reach out to us at veralux.ltd@outlook.com, thank you!*

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).

  1. United States- 7-15 Business Days
  2. United Kingdom- 7-21 Business Days
  3. France- 7-21 Business Days

  4.  Europe: 7-18 business days

  5. Rest of world: 14-20 business days

Tracking

All orders are normally processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility.

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

Duties, Taxes, and Other Fees:

If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.

Lost/Stolen/Damaged Packages:

Vera Lux is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at - to let us know how we are doing. We take your feedback very seriously and are always striving to improve.