Shipping Policy

We aim to deliver all orders promptly and appreciate your patience as many of our products are handcrafted and made-to-order. 

While below informations is estimated most customer get there orders in less than 10 working days.

📦 Order Processing Time

  • All orders are handcrafted and packaged by our specialists. Please allow 5–6 business days for processing before dispatch.
  • Orders are processed Monday to Friday only. Orders placed on weekends or holidays will begin processing on the next business day.
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please allow up to 48 hours for the tracking link to activate.

📬 Estimated Delivery Times (after dispatch)

  • United States: 7–15 business days
  • United Kingdom: 7–15 business days
  • Canada: 7-15 business days
  • France: 7–21 business days
  • Europe (other): 7–18 business days
  • Rest of World: 14–20 business days

Please note: These are estimated shipping times. Actual delivery may vary depending on your location, customs processing, and courier delays.

📦 Tracking Your Order

  • Most orders include tracking numbers, which are emailed once your order ships.
  • Tracking links may take several days to update. If it has been more than 7 business days since your order was dispatched and tracking still shows no movement, please contact us at veralux.ltd@outlook.com

📍 Address Accuracy & Delivery Issues

  • It is the customer’s responsibility to ensure that all shipping and billing information is accurate before completing the purchase.
  • Orders with incomplete or incorrect addresses may be delayed by 1–2 business days for manual verification.
  • We are not responsible for packages lost, delayed, or misdelivered due to incorrect address input.

🚫 Lost, Stolen, or Damaged Packages

  • Once your package has been marked as delivered by the carrier, we are not liable for lost or stolen packages.
  • In the event your package is missing or damaged, you must file a claim directly with the courier.
  • Vera Lux uses timestamp data from the courier as verification. We may be unable to support damage or delivery claims not reported in a timely manner.

📦 Delivery Signatures & Drop-Offs

  • Packages may or may not require a signature. Final delivery decisions are at the discretion of the courier.
  • If the courier determines the area is not secure, they may hold your item at a local post office or delivery center for pickup or reschedule delivery.
  • We highly recommend using a delivery address where someone will be available to receive the package (e.g., work address, friend, neighbor).

🌍 International Orders – Customs & Duties

  • Customs policies vary by country. Buyers are responsible for any customs duties, taxes, or import fees.
  • If a shipment is refused and returned to us, the customer will be responsible for any return shipping fees and customs charges incurred.

✉️ Feedback & Support

We’re here to help. If you have any questions, feedback, or concerns, please contact us at veralux.ltd@outlook.com. Your experience matters to us, and we are always looking to improve.